Issues Downloading / Updating Account Transactions, Fund / Stock Prices etc...

ejpido

Is anyone else experiencing EXTREMELY slow download up to the point of system (computer) locking up and requiring a hard S/D of Quickens? This has lasted for approximately 2-weeks and is extremely aggravating.

Quicken Anja

Hello @ejpido,

Thank you for reaching out to the Community and telling us about your issue, though I am sorry to hear that you are experiencing this.

If you haven't already, I suggest you try signing out of your data file completely and then signing back in to refresh the registration token for your Online Connected Services. However, I do recommend that you first save a backup file prior to performing these steps.

1. Navigate to Edit
2. Preferences...
3. Quicken ID & Cloud accounts
4. Click Sign in as a different user (or it might say Sign in using a different Quicken ID)
5. Follow the prompts to Sign Out
6. Sign back in using your Quicken ID (email) and password

Once that is done, see if the issue still continues to persist.

I hope this helps!

ejpido

It did not work!

Quicken Anja

Thank you for folowing up.

Next, I suggest you try uninstalling/reinstalling Quicken. Please refer to the following support articles for instructions on uninstalling here and reinstalling here.

However, after you have uninstalled and before you proceed with reinstalling, please open your Windows File Explorer and navigate to This PC > C: Drive > Program Files (x86) and delete the folder titled "Quicken" (doing so does not affect your data files). After you have deleted this folder, go ahead and try reinstalling.

Let us know how it goes!