can't log into my quicken account at all. get server error.

I have tried to uninstall and reinstall my quicken. nothing works. I can't log into my quicken account at all! that is when i get the can't connect to server error.

I haven't been able to log in for at least 1 year. I keep calling i, but no one has fixed my problem yet. did the system delete my account?

Answers

  • dpaulsims
    dpaulsims Member ✭✭✭
    @sm9492 I had a recent problem where I couldn't sign into my Quicken account. The server said my credentials were invalid. Resetting my password didn't help. I called support. They asked me to disable the Windows firewall and then I successfully logged in. I enabled the Windows firewall again and was still able to log in. It didn't make sense to me because I have two Quicken accounts and only one presented this problem, but temporarily disabling the firewall solved the problem for me.
  • Quicken Anja
    Quicken Anja Moderator mod
    Hello @sm9492,

    Thank you for reaching out to the Community and telling us about your issue, though I am sorry to hear that you are experiencing this.

    If you haven't already, I suggest you try signing out of your data file completely and then signing back in to refresh the registration token for your Online Connected Services. However, I do recommend that you first save a backup file prior to performing these steps.
    1. Navigate to Edit
    2. Preferences...
    3. Quicken ID & Cloud accounts
    4. Click Sign in as a different user (or it might say Sign in using a different Quicken ID)
    5. Follow the prompts to Sign Out
    6. Sign back in using your Quicken ID (email) and password
    Once that is done, see if the issue still continues to persist.

    I hope this helps!
    -Quicken Anja