Synch Error: USAA Error Code QCS-0429-2 CC-929 BID=67811

Andrew Dubin

When I synch I get this error message. Quicken suggests I call USAA to fix the issue and USAA tells me to call Quicken. I think this is a Quicken issue that needs to be fixed.

More specifically the two issues are:

- I get this error message everytime I try to download USAA Transactions
- Quicken does not allow me to add USAA as an e-biller. My credentials are accepted but USAA credit cards are not added as a e-biller.

It would be helpful to get these issues resolved in a timely manner.

Thank You,

Andrew

Andrew Dubin

Below is screen shot of error message:

Quicken Jasmine

Hello @Andrew Dubin,

Thank you for reaching out to the Quicken Community, though I do apologize that you are experiencing this issue. 

To start with, I suggest deactivating the account(s) experiencing this error, removing the saved login credentials from the Keychain Access app, and then reactivating the accounts. However, before doing so, I do recommend saving a backup of your data file first (just in case). Then, please check and make sure you do not have any hidden accounts that may be connected to this financial institution.

1. Go to the Accounts menu and choose Hide and Show Accounts
2. Uncheck any accounts with this specific financial institution that are checked as hidden in Lists

After that, please follow the troubleshooting instructions below.

1. Open the account register and navigate to the Settings gear on the bottom-right corner
2. Click on the Downloads tab
3. Click Disconnect Account (if there are more than one account associated with this financial institution, please repeat steps 1 through 3 for each account)
   
4. Quit Quicken
5. Open Finder and navigate to Applications > Utilities > Keychain Access app
6. On the left panel in the Keychain Access app, select Login and select Passwords at the top
7. Search for the financial institution's name in the top-right search field and delete any entries found showing "Quicken password for [your financial institution username] at [financial institution name] "
8. Quit the Keychain Access app and reopen Quicken
9. Navigate to Accounts > Add Account...
10. Use the search field at the top of the list to find and select your financial institution and click Continue
11. Follow the prompts to sign in using your login credentials associated with the financial institution
12. If the accounts have been found successfully; use the dropdown menus to link each account to the appropriate account in Quicken

Let us know how it goes!

Andrew Dubin

I completed all the steps above. I'm still getting the same error message (shown in the screen shot above). At this point, can a tier 3+ support person contact me. I've spent alot of time on the phone with Quicken and USAA and this issue has not been resolved.

Thanks - Andrew

Quicken Jasmine

Hello @Andrew Dubin,

Thank you for attempting those troubleshooting steps. 

I have taken the time to further look into your situation and your support interactions. Regarding the Sync Error that you are receiving, you will need to contact USAA for further assistance as they need to grant access and Quicken does not have the capability of doing so. It is recommended that you request to speak to a tier 2 representative or a supervisor as they are generally more familiar with third-party applications such as Quicken. 

As for the issue with adding your USAA biller, you will need to contact Quicken Support directly as an escalation is required. The Quicken Support phone number can be found through this link here. Phone support is available from 5:00 am PT to 5:00 pm PT, Monday through Friday.

I apologize that I could not be of more assistance. 

Andrew Dubin

Hi Jasmine,

I appreciate you getting back to me in a timely manner. I've called USAA several times and they can see that I'm set up a Quicken User in their system and USAA can provide no additional support.

Do you know anyone who has contacted USAA and successfully resolved this sync error?

Thanks - Andrew