failure to download bank account

hugh.barr
hugh.barr Member
edited February 2023 in Download, Add/Update Accounts (Mac)
Quicken not downloading one account at Frost Bank. Other accounts updating okay. Answer?

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  • Quicken Jasmine
    Quicken Jasmine Quicken Mac Subscription Moderator mod
    Hello @hugh.barr, 

    Thank you for reaching out to the Quicken Community, though I do apologize that you are experiencing this issue. 

    Before I can further assist you, I require some more information. What is your connection method with Frost Bank? You can see the connection method by navigating to Settings > Downloads > Connection Type. What exactly occurs when attempting to download transactions for this specific account? Do you receive any error codes or messages? What kind of account is this (investment, checking, credit, etc.)?

    I look forward to your response.

    -Quicken Jasmine

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