Problem setting up checkpay.

When attempting to create a manual bill reminder for the next payment, choosing "allow paying with checkpay" results in this message "This payee/account number combination is already in use". How can I setup a checkpay payment for an existing payee? I've tried clicking on "edit" and update checkpay for this payee. I then get a notice that the checkpay payee has been updated. When I go to the Bills and Income screen I see "enter" and the down arrow....no "checkpay" option. I click on the down arrow and click on update this and all future and it takes me back to the bill reminder where I get the same error as in the beginning.

Comments

  • Quicken Anja
    Quicken Anja Moderator mod
    Hello @chas170,

    Thank you for taking the time to report your issue here in the Community, though we apologize that you are experiencing this.

    Based on the issue you described, it would be better suited for you to please reach out to Quicken Support directly for further assistance and possible escalation if they see fit.

    We apologize for any inconvenience! Thank you.
    -Quicken Anja