Cannot review or accept downloaded transactions in account registers

Elexra
Elexra Member ✭✭
After performing a one step update, I received red flags on several accounts notifying me that I had transactions to review, as expected. When I opened the account register, it stated there were no downloaded transactions. However, going to the online center, I could see the transactions were downloaded. Clicking the compare to register button didn't help.

This happens on all accounts. I have updated to the latest version of Quicken (Version R46.12, Build 27.1.46.12) and validated/repaired the data file. Nothing is fixing the problem.

Please help.

Comments

  • Quicken Anja
    Quicken Anja Moderator mod
    Hello @Elexra,

    Thank you for reaching out to the Community and telling us about your issue, though I apologize that you are experiencing this.

    If you haven't already, please take a moment to review and follow the instructions found in this support article regarding the issue you described.

    I hope this helps!
    -Quicken Anja
  • Elexra
    Elexra Member ✭✭
    edited January 18
    @Quicken Anja , thanks for your response, but unfortunately it has not helped. I found this article earlier and tried all 3 of the steps but the problem is still unresolved.
  • Quicken Jared
    Quicken Jared Alumni ✭✭✭✭
    edited January 18
    Elexra said:
    @Quicken Anja , thanks for your response, but unfortunately it has not helped. I found this article earlier and tried all 3 of the steps but the problem is still unresolved.
    Hello @Elexra,   

    We are sorry that this issue is continuing, even after proceeding through the steps suggested earlier. Thank you for letting us know about your results.

    If the problem is persisting, then as stated at the bottom of the article, it will be necessary to reach out to Quicken Support for further assistance and possible escalation if they see fit. You can do this with the information provided in this link. I wish that I could provide a resolution from the Quicken Community, but this represents the next necessary step in addressing this issue.

    I hope that this is helpful. 

    Thank you,

    Quicken Jared 
  • Elexra
    Elexra Member ✭✭
    OK, thanks Jared.
This discussion has been closed.