Inability to add a new UBS account to my Quicken

brettsky33

This has been going on for over 3 months now and there has been no resolution despite multiple calls to tech support at both Quicken and UBS and now hours and hours of time wasted. Every time I try and add a new UBS investment account, I get an error message- usually CC-501 but sometimes CC-503 or other errors. Yesterday's call with Quicken support (which required me to wait on hold for a technician for over 1/2 hour and then the technician (who didn't seem to have a clue how to resolve) got disconnected and didn't bother to even phone me back or reach out. I've been a quicken user for almost 30 years but I'm now at wits end. Can someone please help me to get this resolved?

Quicken Anja

Hello @brettsky33,

I have sent you a direct message, please navigate to the inbox in the top right-hand corner of the Community page and check your inbox.

Thank you!