Unable to do one step updates from NFCU

KLP*

I have been having ongoing problems with my updates, starting with one account, then 2, now none of them will update as of 1/10/2022, and I'm no longer getting any error message. It's as if it just doesn't see the new transactions (which there are many.) I've updated the software, deactivated the updates for all the accounts, then set them up again, to no avail. Is there any resolution for this?

Quicken Anja

Hello @KLP*,

Thank you for reaching out to the Community and telling us about your issue, though I am sorry to hear that you are experiencing this.

If you haven't already, I suggest you try signing out of your data file completely and then signing back in to refresh the registration token for your Online Connected Services. However, I do recommend that you first save a backup file prior to performing these steps.

1. Navigate to Edit
2. Preferences...
3. Quicken ID & Cloud accounts
4. Click Sign in as a different user (or it might say Sign in using a different Quicken ID)
5. Follow the prompts to Sign Out
6. Sign back in using your Quicken ID (email) and password

Once that is done, see if the issue still continues to persist.

I hope this helps!

KLP*

I did the above steps, and this seems to have worked - a couple of transactions from yesterday was downloaded into Quicken. However, a weeks' worth of transactions prior to that were not, so I had to add them manually.

Quicken Anja

Thanks for the update! Glad to hear it seems to be working now.