Quicken can't find my personal loan account with American Express (AmEx)

Daniel O

Hello there,

I have a credit card and a personal loan with AmEx. Both are accessible through the same website and credentials. I was able to add the CC to Quicken successfully. But whenever I try to add my loan account, I get a "No loan accounts were found at American Express using username **REDACTED**" error. Any idea of what might be happening?

The exact steps I'm following are:

1. Click the + sign under Accounts at the upper left.
2. Click the AmEx logo.
3. Choose "Loan accounts", then Next.
4. Enter my credentials, then Connect.
5. Complete 2FA steps.
6. Following error is shown: "No loan accounts were found at American Express using username **REDACTED**. If Quicken should have found a loan account at this Financial Institution, please check the user name and password you used to connect and try again. This should be the same username and password you use to login to the American Express website".

Quicken version: R46.12 (latest)

Tom Young

American Express Personal Loans are personal loans issued by American Express National Bank, not the credit card company.  So type in "American Express Bank" and select the entity that matches that entry.  I'd expect that would work.