Not all transactions Downloading from Chase

kjohann Member ✭✭
I have multiple transactions that have not downloaded. One was a Zelle payment made to me. It shows online for that account but does not download. I tried manually typing into Quicken and when I hit enter it disappears.


  • Quicken Jasmine
    Hello @kjohann

    Thank you for reaching out to the Quicken Community. 

    Due to the nature of this issue and the recent migration of Chase Bank, we recommend reaching out to Quicken Support directly for further assistance as they can walk you through troubleshooting steps in real-time and escalate the situation if needed. 

    The Quicken Support phone number can be found through this link here. Phone support is available from 5:00 am PT to 5:00 pm PT, Monday through Friday.

    I apologize that we could not be of more assistance.

    -Quicken Jasmine

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