Unable to add second Fidelity Account, Quicken crashes.

Question

Running Quicken version R46.2 Build 27.1.46.12 on Windows 11 Home. I successfully added my Fidelity NetBenefits account. I am trying to add my wife's Fidelity NetBenefits account, I get a blank screen, when I click next, it comes back with found the following accounts which is blank and then eventually closes/crashes over and over.

Boatnmaniac · Answer

I seem to recall from what others have posted is that Fidelity NetBenefits uses the same account name and number for different individual's accounts (with different login credentials).  When this happens, even when separate login credentials are used, Quicken does not allow setup of the new account for the other individual because the account name and number already exists in Quicken.  Some have posted that the solution is to do what you have done....rename the already set up account.  Others have posted that they were able to resolve this by first setting up the account manually and then doing Add Account or Set Up Now which then gave them the opportunity to opportunity to either Add the download as a new account or to Link the download to that manual account.

asdelayo · Answer

Completely separate accounts with separate credentials, we just both happen to have 401k's at Fidelity.

Quicken Jared · Answer

Hello @asdelayo,

Thanks so much for getting back to me about this. I am happy to hear that the problem has been resolved; I also appreciate the additional information about what steps seemed to change the situation.

Are you using the same banking credentials for your wife's account as you do for one or more of the others?

Thanks again,

Quicken Jared