Is there a change to Live Oak Bank online? (Q Mac)

jschaffe

I've been receiving an error 2000 with the message "We're unable to complete your request.  To download LiveOak account transactions into Quicken, you'll need to verify your information. (Error Code: 2000)"

Has the Live Oak connection type changed since last weekend, or is this just Sunday Morning maintenance?

Quicken Jasmine

Hello @jschaffe, 

Thank you for reaching out to the Quicken Community, though I do apologize that you are experiencing this issue. 

To start with, I suggest deactivating the account(s) experiencing this error, removing the saved login credentials from the Keychain Access app, and then reactivating the accounts. However, before doing so, I do recommend saving a backup of your data file first (just in case). Then, please check and make sure you do not have any hidden accounts that may be connected to this financial institution.

1. Go to the Accounts menu and choose Hide and Show Accounts
2. Uncheck any accounts with this specific financial institution that are checked as hidden in Lists

After that, please follow the troubleshooting instructions below.

1. Open the account register and navigate to the Settings gear on the bottom-right corner
2. Click on the Downloads tab
3. Click Disconnect Account (if there are more than one account associated with this financial institution, please repeat steps 1 through 3 for each account)
   
4. Quit Quicken
5. Open Finder and navigate to Applications > Utilities > Keychain Access app
6. On the left panel in the Keychain Access app, select Login and select Passwords at the top
7. Search for the financial institution's name in the top-right search field and delete any entries found showing "Quicken password for [your financial institution username] at [financial institution name] "
8. Quit the Keychain Access app and reopen Quicken
9. Navigate to Accounts > Add Account...
10. Use the search field at the top of the list to find and select your financial institution and click Continue
11. Follow the prompts to sign in using your login credentials associated with the financial institution
12. If the accounts have been found successfully; use the dropdown menus to link each account to the appropriate account in Quicken

You can read more about this error message and the troubleshooting steps through this link. 

Let us know how it goes!

jschaffe

I followed the steps above, and I get hung up trying to sign in at step 11.  I'm asked for an Access ID (my Live Oak web site logon, I guess) and a PIN.  I don't have a "PIN", I get an error if I leave the field empty, and my logon password does not work.  Suggestions?

whiz1

I am having the same issue. I DO have a pin and I still can no longer receive updates to my register.