Issues with downloading transactions from multiple FIs

System

This discussion was created from comments split from: "Did you mistype your sign-in info?" - No solution after 15+ hours spent with Quicken Support.

SilverMine

I have been a user for many years and recently am encountering issue with 1)Unable to add credit card 2)Not able to get successful transaction downloads when NOTHING has changed with login credentials. Cards include, Macy's, Kohl's, Visa Venture. Credentials are correct as I am able to login to card website directly without additional questions or pop up. I need to resolve this or ?

Quicken Jasmine

Hello @SilverMine, 

Thank you for reaching out to the Community to tell us about your issue, though I apologize that you are experiencing this.

If you haven't already, I suggest you try signing out of your data file completely and then signing back in to refresh the registration token for your Online Connect Services. However, I do recommend that you first save a backup file prior to performing these steps.

1. Navigate to the Quicken dropdown menu
2. Sign Out...
3. Sign back in using your Quicken ID (email) and password 
   
4. Follow the prompts to be taken back to your data file after signing in

Once that is done, see if the issue still persists.

Let us know how it goes!