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Quicken Deluxe not emailing reports

DrPaul

I am not receiving the reports that I email. I get a dialog that says that the email was sent, but it never gets received. I assume that Quicken is using their own email server to send. I'm sending the report to myself as a test. I am using Windows 11 and turned temporarily turned off the Windows Defender firewall to ensure the firewall wasn't preventing the send. Any other ideas on how to troubleshoot and/or fix?

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Comments

Jim_Harman

You are right that the email is sent from Quicken's server.

Check to make sure your copy of the email did not go to your Spam folder.

UKR

Jim_Harman said:

You are right that the email is sent from Quicken's server.

Check to make sure your copy of the email did not go to your Spam folder.

That includes looking at Spam folders both at your PC's email program and the ISP email website. It's possible that the message got spam-flagged at the ISP and will never be forwarded to your PC's email program.

If it still doesn't show up anywhere, try sending to different email address.
If it still fails to show, contact Quicken Support on the phone during posted hours of operation and report the issue. There might be a real problem with the outgoing mail service ...