SSG / BNY Mellon issues persist

KBarrett Member
My Shareholder Services Group (SSG) accounts, which are housed by BNY Mellon, have not updated since Aug. I waited for the fix, but I'm still having issues. The error msg I'm currently receiving is "OL-220-A Quicken is unable to complete your request." I've changed nothing in my Quicken setup beyond accepting the periodic Quicken updates. I'm currently on release R46.12. Everything in my Quicken works, EXCEPT SSG / BNY Mellon accounts. So what's the solution?


  • Quicken Jasmine
    Quicken Jasmine Moderator mod
    edited January 2023
    Hello @KBarrett,

    Thank you for reaching out to the Quicken Community, though I do apologize that you are experiencing this issue. 

    I have located a Support Article that discusses the OL-220 error message in more detail and provides some troubleshooting steps to take. You may follow this link to access that FAQ. It is recommended to save a backup before proceeding (just in case). 

    I hope this helps!

    -Quicken Jasmine

    Make sure to sign up for the email digest to see a round-up of your top posts.

This discussion has been closed.