Downloading Transactions For Replacement Credit Card

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mrmeyer
mrmeyer Member ✭✭
I have a credit card account in Quicken that is not downloading transactions from Chase. Other Chase accounts download fine.

Scenario: On a vacation, I left my credit card behind at a gas station, so I called Chase and reported it lost. When I got home and received my new card, I created a new account in Quicken for it. It will not download transactions.

When attempting to setup online services for the new account, it appears all accounts from Chase are connected to an account in Quicken. The new account number is supposedly downloading to the old Quicken account, despite the account numbers not matching.

I cannot go the old account and deactivate the online services because the account is closed and that option isn't available.

I tried going to Chase.com, removing access for Quicken, and setup from scratch, but again, the new account download seems to be connected to the old Quicken account.

How do I fix this?

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  • splasher
    splasher SuperUser ✭✭✭✭✭
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    You state that the "old" account is closed.  Are you referring to at Chase or did you close it in Quicken without de-activating the online connection?
    One way around this is to move all of the transactions from the "old" account in Quicken to the "new" account using this FAQ: FAQ - Moving Transactions making sure that you don't have any duplicates.
    Once the "old" account is empty, delete it from Quicken (Tools->Accout List->edit), that will free up the connection for the "new" account and allow you to connect the "new" account in Quicken to the account at Chase.
    You will probably get some duplicates in the initial download of the "new" account, but that is expected.
    NOTE: Make a backup first in case something goes wrong in the process.


    -splasher using Q continuously since 1996
    - Subscription Quicken - Win11 and QW2013 - Win11
    -Questions? Check out the Quicken Windows FAQ list

  • Tom Young
    Tom Young SuperUser ✭✭✭✭✭
    edited February 2023
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    For future reference, if and when this happens again,  you typically don't need to create a new Account when the credit card number changes.  The approach in this case is to Deactivate the Account for downloading, erase the account number shown under the General tab of the Account Details screen, then reactivate the Account for downloading.  When I've had to do this I typically make a short note to myself in the Comments box that's available under the General tab.
  • mrmeyer
    mrmeyer Member ✭✭
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    Excellent advice.

    @splasher, I closed it within Quicken. I copy/pasted all the transactions over in Quicken now and deleted the old account. At the next statement, I'll do a reconciliation to fix stray transactions. That's at a minimum a partial fix.

    @Tom Young Good advice for next time.

    It's still unsuccessful, it won't download new transactions. I did find a workaround; I can go to chase.com, select that account, and download a qfx file which oddly goes into the correct account without an additional prompt. I can't make that happen through the Quicken software though.
  • mrmeyer
    mrmeyer Member ✭✭
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    Is there a way to disable *all* Chase downloads and start over? That one pesky account insists I log onto Chase and download manually. First time it asks which account, second time and each time after it says there is a better connection method.

    I've tried revoking permissions on the Chase side to no avail.
  • Tom Young
    Tom Young SuperUser ✭✭✭✭✭
    edited February 2023
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    Since Chase went to the Express Web Connect+ downloading method I'd say the best approach when dealing with downloading/reconnecting issues is to disconnect all Chase Accounts and then reconnect them using the Add Account... process.  Open the Account List and disconnect all Chase Accounts from downloading.  Edit > Online Services > Deactivate.  Then click on Add Account..., select Chase as the Financial Institution, and work through the process.  Make sure to LINK the Accounts to Chase, not ADD new Accounts in Quicken.
  • splasher
    splasher SuperUser ✭✭✭✭✭
    edited February 2023
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    [edit-changed FAQ]
    Be prepared to get duplicate transactions in the download when you re-activate the accounts.   The later part of this FAQ has a method for getting rid of the dups: FAQ - Getting rid of transactions in D/L tab


    -splasher using Q continuously since 1996
    - Subscription Quicken - Win11 and QW2013 - Win11
    -Questions? Check out the Quicken Windows FAQ list

  • mrmeyer
    mrmeyer Member ✭✭
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    I am unable to disconnect the account that I think is the culprit because I closed it in Quicken. That option is greyed out.

    I don't know why I'm not allowed to temporarily reopen an account to fix a problem like this.
  • splasher
    splasher SuperUser ✭✭✭✭✭
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    It is my impression if you close the account in Quicken from the Account Details screen, Quicken should have de-activated it.

    -splasher using Q continuously since 1996
    - Subscription Quicken - Win11 and QW2013 - Win11
    -Questions? Check out the Quicken Windows FAQ list

  • mrmeyer
    mrmeyer Member ✭✭
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    Should have would have could have
  • mrmeyer
    mrmeyer Member ✭✭
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    Is there a way to disconnect Chase completely and start over without going account by account, or alternatively, reopening a closed Quicken account?

    Every day I get "there's a better way to connect" and I go through the motions but transactions won't download automatically, I have to go fetch a QFX file. And then get "there's a better way to connect."
  • splasher
    splasher SuperUser ✭✭✭✭✭
    edited February 2023
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    Disconnecting (de-activating) accounts is only done one at a time.  If you are going to do this, you will want to deactivate all of them, close and reopen Quicken and then start the activation process [added] for a single financial institution.
    When you use the "Close" account process in Quicken, it is permanent and can not be undone.  It would require creating a new account and moving the transactions from the closed account to the new account, but we've already covered that earlier in this thread.

    -splasher using Q continuously since 1996
    - Subscription Quicken - Win11 and QW2013 - Win11
    -Questions? Check out the Quicken Windows FAQ list

  • mrmeyer
    mrmeyer Member ✭✭
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    Well, let me ask it a different way -

    - Chase says it's already connected to this account
    - Deactivating and reactivating has no effect, either on the Quicken side or the Chase side
    - One step update appears to download (the circular arrow appears), but no transactions are downloaded
    - Logging into Chase and downloading a QFX file downloads transactions to the correct account, and Chase responds every time with "do you want to connect directly". Going through those steps has no effect (I have several accounts at Chase, and the one in question appears on the status screen as "already connected"

    How do I correct this one account out of several to download transactions correctly during one-step update?
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