Why is windows version so locked down for sync ID

CG Smith
CG Smith Quicken Windows Subscription Member ✭✭
edited March 2023 in Errors and Troubleshooting (Windows)
Not sure why all of a sudden after weeks of changing my email and ID for quicken, it suddenly wants me to validate and have me sign in again to my Quicken account on the desktop version.
BUT, archaic as it seems, the ID (email address) is NOT editable and it has my old email in there. Hence I can't log into my account. And Then -- I can't even cancel out of the prompt as it continually prompts me to log in!
Do they even care how their app works?
I have another MAJOR issue with it which I'll post later.

Comments

  • Quicken Jasmine
    Quicken Jasmine Quicken Mac Subscription Moderator mod
    Hello @CG Smith,

    Thank you for reaching out to the Quicken Community. 

    Due to the nature of this issue, I recommend reaching out to Quicken Support for further assistance as they can utilize specific tools to help you change your Quicken ID. 

    The Quicken Support phone number can be found through this link here. Phone support is available from 5:00 am PT to 5:00 pm PT, Monday through Friday.

    I apologize that I could not be of more assistance. 

    -Quicken Jasmine

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