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Setup with Paycheck Wizard and all setups gone

llngoc

I have tried to use the Paycheck Setup Wizard to enter my gross income with all tax and deductions per paycheck. However, it seems like once I exited out of Quicken, the memorized paycheck will disappear from the Income Reminder. I tried numerous times and it seems like Quicken can never "memorized" the paycheck. It is really frustrating as I want to be able to track my income and tax; and since every paycheck have some small amount changes in the tax so I want a quick way to change those values per paycheck. This used to work but it seems like some update from 1-2 years ago broke it for me.

I am running the latest Quicken as I am on the subscription model. And latest patch of Windows 11.

Any help?

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Quicken Jared

llngoc said:

I have tried to use the Paycheck Setup Wizard to enter my gross income with all tax and deductions per paycheck. However, it seems like once I exited out of Quicken, the memorized paycheck will disappear from the Income Reminder. I tried numerous times and it seems like Quicken can never "memorized" the paycheck. It is really frustrating as I want to be able to track my income and tax; and since every paycheck have some small amount changes in the tax so I want a quick way to change those values per paycheck. This used to work but it seems like some update from 1-2 years ago broke it for me.

I am running the latest Quicken as I am on the subscription model. And latest patch of Windows 11.

Any help?

Hello @llngoc,

We are sorry about this problem with the missing memorized paychecks. Thank you for asking about this here on the Quicken Community.

Is this affecting multiple accounts? Also, what steps are you taking when creating an Income Reminder, specifically? You may additionally try uninstalling the Quicken software using the steps listed in this Support Article, then deleting Quicken from the Program Files (x86) folder. You may then reinstall the software after following those steps using the steps listed here.

I look forward to your responses, and hope to hear more about your results.

Thank you,

Quicken Jared

llngoc

I did an uninstall and re-install as instructed. It does not help. Same thing. I used the Paycheck setup wizard to set up a recurring Paystub and once the data file is saved and I come back. The memorized item is gone.

> @Quicken Jared said:
> Hello @llngoc,
>
> We are sorry about this problem with the missing memorized paychecks. Thank you for asking about this here on the Quicken Community.
>
> Is this affecting multiple accounts? Also, what steps are you taking when creating an Income Reminder, specifically? You may additionally try uninstalling the Quicken software using the steps listed in this Support Article, then deleting Quicken from the Program Files (x86) folder. You may then reinstall the software after following those steps using the steps listed here.
>
> I look forward to your responses, and hope to hear more about your results.
>
> Thank you,
>
> Quicken Jared

Quicken Anja

Hello @llngoc,

Thank you for reaching out to the Community and telling us about your issue, though I apologize that you are experiencing this.

If you haven't already, we recommend that you turn off Cloud Sync to see if that may help.

Please follow the instructions provided below to turn off Cloud Sync.

Navigate to Edit
Preferences
Mobile & Web
Turn Sync OFF

Note that while this may help prevent the issue from reoccurring, please be aware that it will not restore any previously lost data.

I hope this helps!

llngoc

I will try this for my next paystub when it comes it. Thanks! Let's hope this is the issue.

llngoc

No. It is not working and the entry I set up still disappears the next time I get into the software. I can see that it was entered and all the future deposits are under Billings and Income before I exit. The next time I restart the software, it is gone again.

Quicken Anja

Thank you for following up.

At this point, I would recommend that you reach out to Quicken Support instead, for more extensive troubleshooting and possible escalation if they see fit.

Thank you!