"Report a problem" locks up Quicken

EmKay

I had previously submitted this (https://community.quicken.com/discussion/7923464/report-a-problem-locks-up-quicken).  I finally got around to uninstalling and reinstalling, and forgot to update.  

It's still a problem.  "Report a problem," fill out all the info, click "Send to Quicken" - nothing happens, and I have to kill Quicken (via task manager) to use it again.

My data is local, on my C: drive.

NotACPA

What's the problem that you're trying to resolve that led to the Uninstall/Reinstall?

And if it's the OL-362 with Vanguard, have you tried the advice presented here? https://www.quicken.com/support/message-when-using-online-services-ol-362

EmKay

NotACPA said:

What's the problem that you're trying to resolve that led to the Uninstall/Reinstall?

And if it's the OL-362 with Vanguard, have you tried the advice presented here? https://www.quicken.com/support/message-when-using-online-services-ol-362

It is the OL-362-A, but it's also my hesitance to deactivate/reactivate because, when I do that, I'm presented with a bunch of accounts that I cannot identify (old ones?  defunct ones?  changed account numbers?  I don't know!), and that brings on anxiety that I'm linking my accounts incorrectly.  What would cause an account - that has been successfully having transactions downloaded for some time - to suddenly not be recognized?