Problems connecting to Harley Davidson Financial Services (

Beginning on January 27, I can no longer successfully connect to Harley Davidson Financial Services. I had no issues until then. I called HDFS and they had mentioned that they did go through a security upgrade. For a day I couldn't connect via web or Quicken, but the next day, while the web connect went through, the Quicken connect did not.

The Quicken connect error messages have changed over the course of the last week. First, I was a "time out" message, now, it's "are you sure you entered the correct email and password".

Of course the answer is yes. Any help is appreciated. Thanks.


  • TxGirl
    TxGirl Member
    Just here to say I am having the exact same issue.
  • UKR
    UKR SuperUser ✭✭✭✭✭
    edited February 2023
    That "security upgrade", whatever they changed, had better be coordinated between HDFS and Intuit as the download service provider.

    If you haven't done so already, I'd say it's time to call Quicken Support on the phone and request help with this Online Banking issue.  Let them do a screen share session with you to review the situation on your computer, to determine the nature of the problem and to figure out how to fix it. This will most likely have to be escalated to the proper support team.

    Quicken Support:

    OTOH …
    I would not bother attempting to activate any loan or mortgage accounts for downloading. I would just simply set them up as "offline" (manual) loan accounts with a Scheduled Reminder to record the monthly payment from your checking account. 
    (Not discussing LOC or HELOC accounts here. They should be set up as credit card accounts)

    At least in Quicken for Windows, an online-connected loan or mortgage account does NOT have a transaction register. All data shown in the account come from whatever information the bank downloads to you ... if this process works at all.

    As a result of being connected, the scheduled payment transaction reminder cannot transfer the amount of principal paid into the (non existent) account register and must use a category, usually something like Loan:Principal, instead. The category seems to vary with the Loan Type you selected when creating the loan account in Quicken.

    Effective with Quicken Windows 2018+
    you can deactivate an online-connected loan account and regain full control over your transaction register.  However, you should still review the Scheduled Reminder (or Memorized Payee List entry) associated with the monthly loan payments to ensure they now transfer Principal to the loan account register and not to a Category.

    If you're a Q Mac user, you should be able to do something similar about setting up and maintaining an offline mortgage account together with a correctly calculated Scheduled Transaction Reminder for the monthly payments from your checking account.

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