Auto-renewal error message

Cosmas
Cosmas Quicken Windows Other Member ✭✭
edited March 2023 in Errors and Troubleshooting (Windows)
Hi, I have renewed my subscription. How come the auto-renewal error message is still on my screen? How can I remove this banner?

Thank you.

Answers

  • Quicken Anja
    Quicken Anja Moderator mod
    Hello @Cosmas,

    Thank you for reaching out to the Community and telling us about your issue, though I am sorry to hear that you are experiencing this.

    If you haven't already, I suggest you try signing out of your data file completely and then signing back in. However, I do recommend that you first save a backup file prior to performing these steps.
    1. Navigate to Edit
    2. Preferences...
    3. Quicken ID & Cloud accounts
    4. Click Sign in as a different user (or it might say Sign in using a different Quicken ID)
    5. Follow the prompts to Sign Out
    6. Sign back in using your Quicken ID (email) and password 

    I hope this helps!

    -Quicken Anja
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