Cloud Account Not Found
Henry Theloosen Member ✭✭
edited March 10 in Errors and Troubleshooting (Mac)
This morning when I tried using Quicken, I got the message "Cloud Account Not Found" and setup new account!! Have been using Quicken for 20+ years and the same account name for at least 5 years and now I have to start over again? My membership was renewed yesterday! Is there a connection with the renewal?. Any help is appreciated.
Hello @Henry Theloosen,
Thank you for reaching out to the Community to tell us about your issue, though I apologize that you are experiencing this.
If you haven't already, I suggest you try signing out of your data file completely and then signing back in to refresh the registration token for your Online Connect Services. However, I do recommend that you first save a backup file prior to performing these steps.
- Navigate to the Quicken dropdown menu
- Sign Out...
- Sign back in using your Quicken ID (email) and password
- Follow the prompts to be taken back to your data file after signing in
I hope this helps!
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