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Cloud Account Not Found

Henry Theloosen

This morning when I tried using Quicken, I got the message "Cloud Account Not Found" and setup new account!! Have been using Quicken for 20+ years and the same account name for at least 5 years and now I have to start over again? My membership was renewed yesterday! Is there a connection with the renewal?. Any help is appreciated.

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Quicken Anja

Hello @Henry Theloosen,

Thank you for reaching out to the Community to tell us about your issue, though I apologize that you are experiencing this.

If you haven't already, I suggest you try signing out of your data file completely and then signing back in to refresh the registration token for your Online Connect Services. However, I do recommend that you first save a backup file prior to performing these steps.

Navigate to the Quicken dropdown menu
Sign Out...
Sign back in using your Quicken ID (email) and password
Follow the prompts to be taken back to your data file after signing in

Once that is done, see if the issue still persists.

I hope this helps!