our bank has set up 2 factor authentication. Quicken can't get to them. How can I help it?


  • Quicken Anja
    Quicken Anja Moderator mod
    Hello @LarryWisconsin,

    Thank you for reaching out to the Community and telling us about your issue, though I apologize that you are experiencing this.

    In order to better assist you further, could you please elaborate further and tell us the name as the financial institution? Also, are you receiving any specific error code(s) and/or message(s) when attempting to download transactions that you can provide us with here, please?

    Thank you!

    -Quicken Anja
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  • LarryWisconsin
    It's the Baraboo State Bank (formerly Baraboo national bank) Error Code FDP-163
  • Quicken Jared
    Quicken Jared Alumni ✭✭✭✭
    It's the Baraboo State Bank (formerly Baraboo national bank) Error Code FDP-163
    Hello @LarryWisconsin

    We are sorry about this problem with FDP-163 error messages. Thank you for answering our earlier questions about the situation.

    First, save a backup by navigating to File > Save a Backup... in the upper menu at the top of the screen, when the Quicken window is open, then proceed through the steps listed below, in order:

    Deactivate an account

    1. Click on the account name in the bar down the side of Quicken Mac
    2. Click the Settings gear icon in the bottom-right corner
    3. Click the Downloads tab
    4. Click the Disconnect account button
    5. Click Done

    Important: If you are deactivating/reactivating an account to resolve an issue, you will need to deactivate all the accounts with that affected financial institution that you have activated in Quicken (including hidden ones). Once they are all deactivated, then you can follow the steps to reactivate.

    To Reactivate Account(s)

    1. Click the account name in the list displayed down the side of Quicken to open the register.
    2. Click the Settings gear in the lower right corner of the register view.
    3. Go to the Downloads tab.
    4. Click the Connect Account button.
    5. Type in the financial institution name and walk through the wizard.
    6. Choose LINK on the screen displayed after Quicken finds the available accounts at the financial institution for your login credentials, and carefully link to your existing Quicken account(s).
    7. Click Continue.

    You can read about the instructions provided above in this Support Article

    Let us know how this works. 

    Thank you,

    Quicken Jared 
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