What is this: Sorry. We encountered an error. (It's not your fault.)

Question

I see numerous entries with this, some say it was a known problem a year ago, and some are just finger pointing between the bank and Quicken.  Did anything ever get solved?  I'm getting that problem now trying to link to an account for the first time.

Quicken Anja · Answer

Hello @JeffManuell,

Thank you for reaching out to the Community and telling us about your issue and providing the previously requested details, though I apologize that you are experiencing this.

If you haven't already please take a moment to review this support article regarding the error you described.

As stated in the article, you will need to contact Quicken Support directly for further assistance as our support agents will need to collect and review your log files and may likely be required to file an escalation in order to resolve.

We apologize for any inconvenience! Thank you.

JeffManuell · Answer

Thank you for the response.  This is a single account, that I'm trying to connect for the first time.  It is at Think Mutual Bank.  I was getting the error through the new account dialogue.   So, I added the account as an offline account and then tried to activate online access and got the same error.

Quicken Jared · Answer

Hello @JeffManuell,

We are sorry about this issue with error messages in your register. Thank you for inquiring about this here on the Quicken Community.

First, is this affecting multiple accounts? Also, what financial institutions are associated with these accounts? Lastly, when does this occur; is this happening after One Step Update?

We look forward to your answers, and hope to provide additional assistance, if necessary.

Thank you,

Quicken Jared