USAA Savings Account Not Visible

Question

Ever since the security upgrade involving USAA accounts, I've never been able to link my USAA savings account. I tried again today--the only accounts visible were my checking account a credit card. Any fix for this?

Chris Harr · Answer

Thanks, Kino! Your explanation was spot on and helped me understand why I was not seeing a checking account when reauthorizing my accounts in Quicken. I called USAA customer support and they confirmed my account was in an Inactive status then changed it back to a Normal status which allowed Quicken to detect it when I reauthorized my accounts.

Kino · Answer

Answering my own questions...
 (800) 531-8722 for USAA Customer Service (they are aware of the issue).
 No credit or debit within 365 days (365 days - NOT every year) and the account(s) go into "Inactive Status."
 • Once they go Inactive, you must call USAA to have them changed back to "Normal Status."
 • Any attempt to credit or debit while they are Inactive will fail.
 • Interest earned deposits do not affect the 365-day clock.

Kino · Answer

I've got the same problem with USAA savings accounts - they don't show up in the list of accounts to link with Quicken accounts. I just tried it again today (2/21/2023) and there are no savings accounts in the list.

What phone number was used to contact USAA Customer Support?

What's the definition of "low activity?"

TIA...