One Step Update not working / individual accounts will not either

My OSU quit working on February 9, 2023. The machine gets hun up and I have to terminate the app to get out of the app. I have tried several things suggest here including making sure I am running the most recent update, signing out and back into my data file, turning off cloud sync and running a File validation. But the problem continues - any other help?


  • Bill Tompkins
    My one step update doesn't work either.
  • Quicken Anja
    Quicken Anja Moderator mod
    Hello @LOVEPEACEJOY4 & @Bill Tompkins,

    Thank you for reaching out to the Community and telling us about your issue, though I apologize that you are experiencing this.

    Have you tried uninstalling/reinstalling Quicken? Please refer to the following support articles for instructions on uninstalling here and reinstalling here.

    However, after you have uninstalled and before you proceed with reinstalling, please open your Windows File Explorer and navigate to This PC > C: Drive > Program Files (x86) and delete the folder titled "Quicken" (doing so does not affect your data files). After you have deleted this folder, go ahead and try reinstalling.

    I hope this helps!

    -Quicken Anja
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