Can't change download password

obscure professor
obscure professor Quicken Mac Subscription Member
edited March 2023 in Signing In, Passwords, and Activation (Mac)
I have several Merrill accounts that download transactions, etc. with one click. I had to change the password with Merrill, but when I tried to update the password on Quicken for downloads, the login reset button was greyed out. I followed Quicken's advice on a similar thread and basically lost years of transaction data. Quicken Cloud now shows "0" for these accounts. I've reopened with last month's backup, but still cannot control the login password without deactivating the account entirely. When I deactivate, I can't get more than 90 days of past transactions to reload. This is horrible.

Answers

  • Quicken Anja
    Quicken Anja Moderator mod
    Hello @obscure professor,

    Thank you for taking the time to report your issue here in the Community, though we apologize that you are experiencing this.

    Based on the issue you described, it would be better suited for you to please reach out to Quicken Support directly for further assistance and possible escalation if they see fit.

    We apologize for any inconvenience! Thank you.

    -Quicken Anja
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