Unable to download my Key bank checking and savings.

PNWfunnylady

Quicken keeps telling me that I have the wrong Username and Password. I have correctly put them in and double checked with my Key account and checked and checked again. Quicken keeps saying wrong information. I put my information in exactly how it is required. Any ideas. I'm new sorry if it's easy.

Quicken Anja

Hello @PNWfunnylady,

Thank you for reaching out to the Community and telling us about your issue, though I apologize that you are experiencing this.

When you first reach the sign-in screen, do the entry boxes ask you to enter "User ID" and "Password" or are they asking for "Social Security Number" and "Key PIN"? Also after entering the information do you receive any specific error code(s)?

Thank you!