Signing in to Quicken with VPN enabled - “invalid credentials“

I'm using Quicken Deluxe on Windows 10 Pro 16GB RAM laptop. I also use Nord VPN, and when logging in to my online Quicken account I get the repeated "invalid credentials" loop that many have gotten while using a VPN. Disabling the VPN resolves the issue - log right in.

My question is - has anyone found a resolution? There's nothing at all in the system requirements stating "does not work with VPN."

Disabling and re-enabling my VPN every time I need online access is just not an option.


  • Quicken Jared
    Quicken Jared Alumni ✭✭✭✭

    Hello @mcmoskowitz1 ,

    We are sorry about this problem with the ‘Invalid Credentials’ message. Thank you for talking with us about this here on the Quicken Community.

    After investigating the issue, I have confirmed the presence of an internal error that will require you to speak with Quicken Support by making use of the information provided here.  They will need to work with you in order to troubleshoot and diagnose this issue in greater detail with the tools and resources available to them, uniquely. I do wish that we could provide more advice from the Quicken Community, but Support's help will be necessary in this situation.

    I hope that is helpful, and feel free to reach out with any additional questions or concerns.

    Thank you,

    Quicken Jared

  • Ps56k2
    Ps56k2 SuperUser ✭✭✭✭✭