AMEX connecting, authenticating, but nothing comes down

tribbiani
tribbiani Quicken Windows Subscription Member ✭✭
edited April 2023 in Errors and Troubleshooting (Mac)
Hello

This is something that started today. Quicken has had numerous issues with AMEX, but not for a while for me. Today I've tried 3-4 times to download and 1) no errors are displayed and 2) no transactions are coming down for AMEX.

Has anyone else seen this issue?

Comments

  • Quicken Jasmine
    Quicken Jasmine Quicken Mac Subscription Moderator mod
    edited March 2023

    Hello @tribbiani,

    Thank you for reaching out to the Quicken Community, though I do apologize that you are experiencing this issue.

    To clarify, you are experiencing an issue where no transactions are downloading for your American Express account(s) and you are not receiving any error messages? If so, then first, I suggest that you sign out of your data file completely and then sign back in. In doing so, you will refresh the registration token for your Online Connected Services. Please follow the steps below in order to do so.

    1. Navigate to Edit
    2. Preferences...
    3. Quicken ID & Cloud accounts
    4. Click Sign in as a different user (or it might say Sign in using a different Quicken ID)
    5. Follow the prompts to Sign Out 
    6. Sign back in using your Quicken ID (email) and password 

    Please let me know how this goes!

    -Quicken Jasmine

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