BoA-Online balance does not match, not an issue with pending tranactions

dwh_11
dwh_11 Quicken Windows Subscription Member ✭✭
edited April 2023 in Errors and Troubleshooting (Windows)
Hello,

I am trying to reconcile my BoA checking account and the Online Balance does not match the number at BoA. There are 2 pending transactions. One of the transactions is a deposit and the other is a debit. If I apply them the Online Balance is still wrong. However, if I subtract the 2 transactions, even though one of them is a credit the balance is correct. Has anyone else seen this issue?

Thank you

Comments

  • Quicken Anja
    Quicken Anja Moderator mod

    Hello @dwh_11,

    Thank you for taking the time to report your issue here in the Community, though we apologize that you are experiencing this.

    Based on the issue you described, it would be better suited for you to please reach out to Quicken Support directly for further assistance and possible escalation if they see fit.

    We apologize for any inconvenience! Thank you.

    -Quicken Anja
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