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Update on Capital One Accounts connection Issue

tingtang

I have been using quicken for 15 years. I have a very old file that recently quit connecting to Capital One accounts, when I try to connect it freezes and I have to end task in task manager.

I created a new file and tried to connect, same issue.

I see several as late as 02/22 having the same issue. Any ideas on a fix?

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Comments

Quicken Anja

Hello @tingtang,

Thank you for reaching out to the Community and telling us about your issue, though I apologize that you are experiencing this.

Have you tried uninstalling/reinstalling Quicken? Please refer to the following support articles for instructions on uninstalling here and reinstalling here.

However, after you have uninstalled and before you proceed with reinstalling, please open your Windows File Explorer and navigate to This PC > C: Drive > Program Files (x86) and delete the folder titled "Quicken" (doing so does not affect your data files). After you have deleted this folder, go ahead and try reinstalling.

Let us know how it goes!