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AMEX Card Account is downloading transactions to my Bank Savings account

Richard Sw

I saw another post similar to this.

Today, my bank savings account wasn't balanced to Quicken even though I had not performed any transactions on the account. When looking, I found all the transactions related to the savings account had been replaced by transactions from my AMEX credit card. All accounts are Express Web Connected and are 2 different institutions. I re-set the bank account and did another update. Nothing changed. AMEX charges have replaced the bank transactions.

Any ideas?
Thanks
Richard

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Quicken Jasmine

Hello @Richard Sw,

Thank you for reaching out to the Quicken Community, though I do apologize that you are experiencing this issue.

Before I can further assist you, I require some more information. Is the savings account also with American Express? If not, what is the financial institution and what is the connection method? You can see the connection method by navigating to Settings > Downloads > Connection Type. Are you receiving any error codes or messages when attempting an account update or a One Step Update? Does this same issue occur whether you do a One Step Update or if you do an individual account update? Do you see the correct information when navigating to Settings > Downloads? This information would include the Financial Institution name, your Customer ID, routing number and account number, etc.

I look forward to your response!

Richard Sw

Jasmine,
Thanks for the reply. I solved the problem by deleting the account and starting over.
Richard

Quicken Jasmine

Hello @Richard Sw,

Thank you for coming back to update us and for sharing the steps you took.

We are happy to hear that you were able to resolve the issue.

Please do not hesitate to reach out with any further questions or concerns!