Reconcile function not working Transactions missing

dmmurphy1
dmmurphy1 Quicken Windows Subscription Member ✭✭
edited April 2023 in Errors and Troubleshooting (Windows)
The credit card statement has 28 items. When I do the reconcile everything looks perfect except that two items are missing from the charges side of the reconcile screen. The total of the cleared charges is missing the two charges, but Quicken says the full balance (including the missing charges have cleared) I have used Quicken for over twenty years, this is the SCARIEST THING I HAVE EVER SEEN. I would not have caught it except I was looking for the missing charge for another reason and could not find it. It is as if it is there, but it is not showing.
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  • Quicken Anja
    Quicken Anja Moderator mod

    Hello @dmmurphy1,

    Thank you for taking the time to report your issue here in the Community, though we apologize that you are experiencing this.

    Based on the issue you described, it would be better suited for you to please reach out to Quicken Support directly for further assistance and possible escalation if they see fit.

    We apologize for any inconvenience! Thank you.

    -Quicken Anja
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