Error code CC-901, FDP-189

ellen Sutton
ellen Sutton Member ✭✭
Cannot reauthorize credentials when downloading fails between Quicken and Capital One Bank for my credit card. I use a Mac. I’ve been given an “alert” link, however I don’t have authorization to view it.


  • Quicken Jasmine
    Quicken Jasmine Moderator mod

    Hello @ellen Sutton,

    Thank you for reaching out to the Quicken Community, though I do apologize that you are experiencing this issue.

    Due to the nature of this error, it is recommended that you contact Quicken Support for further assistance as an escalation may be necessary.

    The Quicken Support phone number can be found through this link here. Phone support is available from 5:00 am PT to 5:00 pm PT, Monday through Friday.

    I apologize that we could not be of more assistance.

    -Quicken Jasmine

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