QCS-0500 when trying to update American Express credit cards on MAC.

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Lbsbhm
Lbsbhm Member ✭
edited April 2023 in Download, Add/Update Accounts (Mac)

I am getting an error code QCS-0500 when trying to update American Express credit cards on my MAC. This happens after I have been told that the conversion to the new American Express update process has been successful.

Can anyone help with this?

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  • Quicken Kristina
    Quicken Kristina Moderator mod
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    Hello @Lbsbhm,

    Thank you for reaching out to the Community and telling us about your issue.  I'm sorry to hear you're running into this problem. Since it sounds like you're running into a cloud sync error, please follow these steps:

    1. Back up your file.
    2. Go to Quicken>Preferences>Connected Services.
    3. In the Cloud Account section, click Reset.

    If the issue persists after you've followed these steps, please let us know!

    Thank you.

    Quicken Kristina

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