R48.9 - problems with installing/running

DWRegan529

I updated to R48.9 this morning and have encountered multiple problems. I'm running Window 10. I want to revert to R48.8.

splasher

You can download it from here: https://assistant.quicken.com/patch/QW27.1.48.8MPatch.EXE

Close Quicken, then make a Windows Explorer copy of your .QDF data file first, and then run the R48.8 patch to revert to R48.8.

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DaveO52

Running Windows 10. After updating Quicken to 48.9, the One Step Update starts and then Quicken crashes and the .QDF file is locked. I had to reboot to get the file released. I will try reverting to 48.8.

mcb318

As well here over 3 min. to lload. Will revert back to 48.8

halzenner

Updating to R48.9 HF1 hangs. Says it's optimizing, but doesn't end after 5 minutes. Had to 'kill' quicken. Will not upgrade until fixed.

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Daniel Borowicz

I have the same problem R48.9 gets stuck at optimizing. I then have to cancel the task. I have tried 3 times
Running Windows 11, Quicken deluxe current subscription

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JohnB67

24+ hours and still "Optimizing and executing files". I guess time to prepare to revert to previous. Good thing I make multiple backups everytime I exit quicken.

raymondb

After a recent update, I have been unable to start Quicken.

after starting, it just locks with the mouse pointer as a blue spinner. Eventually windows will say app is not responding or allow me to kill it.
while this is locked, I cannot access internet on Chrome, start windows Task manager or even shut down.

If I start Quicken with Ctrl-Shift the app starts but any attempt to open or even start a new data file results in the same locked behavior - so its clearly not an issue with any specific data file

Thus far i have done the following:

disable antivirus

uninstall & reinstall - including deleting the prgoram files x86 Quicken folder

restart

Start Quicken with Ctrl Shift, do the Validate file - app locks

Start Quicken with Ctrl Shift, do the Super Validate file - app locks

Start Quicken with Ctrl Shift, start new data file - app locks

Windows 11 Home
Version 22H2

OS build 22621.1413
Experience Windows Feature Experience Pack 1000.22639.1000.0

Quicken Kristina

Hello @raymondb,

Thank you for reaching out to the Community and telling us about your issue.  I'm sorry to hear you're running into this problem. To clarify, when you say after an update, do you mean an update to Quicken or to Windows? When you did the uninstall/reinstall, did you have any antivirus, VPN, and/or firewall you may be using temporarily disabled? If not, I would recommend trying that. From what you're saying, the program will launch without a data file, but locks up as soon as you try to open any data file, even a new one. Does it let you restore a recent backup? Also, you mentioned that other things on your computer aren't working when Quicken freezes up. Are you having any other issues with your computer?

Thank you.

msk

R48.9 crashes and when it does load takes 3 plus minutes!!

Quicken Kristina

Hello All,

Thank you for taking the time to visit the Community to report this issue, though we apologize that you are experiencing this.

We have forwarded this issue to the proper channels to have this further investigated. If you are able to get into Quicken and pull up a data file, we request that you please navigate to Help > Report a problem and submit a problem report with log files attached in order to contribute to the investigation.

While you will not receive a response through this submission, these reports will help our teams in further investigating the issue. The more problem reports we receive, the better.

We apologize for any inconvenience!

Thank you.

(CTP-6224)

Janet9999999

Having problem opening Quicken after trying recent update Updated Got a message that it was unable to complete update. Now cannot get Quicken to start. I get the message "unable to initialize Quicken run-time components. Restart Windows and try running Quicken again." I have tried numerous times and cannot open Quicken

saberman

Been running for quite awhile.

survivalTexas

A recent (last day or two) Quicken update is causing my win 11 home pc to lock up upon startup of Quicken. At startup, I am prompted to enter password, then it locks up everything, forcing a hard resart of the pc. Tried uninstalling and clean reinstall. Anyone having this issue?

geoupnorth

Same. Also saying my membership is expired, it isn't. Doesn't expire until May.

So frustrating! I was able to get a backup copy of my file to open, but because of the membership issue I can't download.

jjamberg

Same here. My Quicken file eventually opens (after 3-4 minutes of the blue spinning wheel), but during that period, the PC is not usable, as it is non responsive. I am running the latest version of Quicken (R48.9)

jjamberg

Same issue here. I launch Quicken in Windows 10, enter password, then get blue spinning wheel and computer is non-responsive. After 3-4 minutes Quicken finally opens and appears to work fine. Nothing else has changed on my PC, and after reviewing threads on this forum, seems other users are having the same issue. Thus, it does not appear to be my PC as the issue (or virus software, etc), and seems to be something going on with the R48.9 release.

survivalTexas

jjamberg, yes exactly. It eventually opens with a different log in screen than I have seen before, then prompts me to sends a code to my mobile phone, that code opens the file. Uninstalled the program, reinstalled laterst version, same issue.

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edinsac

Having the exact same issue after receiving the latest update for Quicken this morning. Windows 10 Pro 10.0.19045.

Quicken Kristina

Hello @edinsac,

Thank you for taking the time to visit the Community to report this issue, though we apologize that you are experiencing this.

We have forwarded this issue to the proper channels to have this further investigated. If you are able to get into Quicken and pull up a data file, we request that you please navigate to Help > Report a problem and submit a problem report with log files attached in order to contribute to the investigation.

While you will not receive a response through this submission, these reports will help our teams in further investigating the issue. The more problem reports we receive, the better.

We apologize for any inconvenience!

Thank you.

(CTP-6224)




LJ Olson

After entering the data file password in Quicken Deluxe, the Quicken header and (File Help) menu items disappear and Quicken becomes a completely blank window—forever. When I close the window via rt click in bottom Win10 taskbar (there's no way to close normally) I get a "Quicken Windows is not responding" message. Reboot has made no difference. I have made sure Win updates are current. This started last night after Quicken backup. Of the many attempts, there was one time I was prompted to login with my Quicken ID before it locked on the blank screen. This last attempt has addded Quicken menu icons and then stalls out.

Quicken Deluxe V27.1.48.9, Win10, there is no VPN running, Avast One AV active

I've used Quicken since the early 90's and have never seen this. Quicken was the MOST reliable software I used. I had zero technical issues for years and years. I don't understand why, but the reliability seems to have changed after it was no longer an Intuit product. Lately I have to be concerned: Will a transaction split be filled with pages of duplicate line items I didn't enter? Will my Reconciled account balance change unexpectedly? Will another transfer become unlinked without my knowledge? And today, will I not even be able to use Quicken on the day I want to do my taxes? I'm usually able to find and fix issues or restore from a backup to work around problems, but I don't have much to work with here. Quicken team, please escalate these issues! Thank you!

mshiggins

@LJ Olson see this post earlier in this discussion for instructions on how to revert to an earlier version:

https://community.quicken.com/discussion/comment/20347306#Comment_20347306

edinsac

> @splasher said:
> You can download it from here: https://assistant.quicken.com/patch/QW27.1.48.8MPatch.EXE
>
> Close Quicken, then make a Windows Explorer copy of your .QDF data file first, and then run the R48.8 patch to revert to R48.8.

The patch won't run. When I double-click it, I get a spinner for about ten seconds, then nothing. I've tried downloading it a couple of different times - no dice. I can install other programs, so this is not a general issue with my system.

Snowman

Did anyone who had trouble updating to R48.9 validate their data file first? Before I allow a Quicken update to install I always; 1) manual backup of the data file, 2)Validate the data file. If the validation shows no trouble I update Quicken. Have never had an update issue following this procedure.

edinsac

> @Snowman said:
> Did anyone who had trouble updating to R48.9 validate their data file first? Before I allow a Quicken update to install I always; 1) manual backup of the data file, 2)Validate the data file. If the validation shows no trouble I update Quicken. Have never had an update issue following this procedure.

No, unfortunately I did not. Since my last post, I've done a bunch of voodoo on the system with Ccleaner, dism, and scandisk, after which I uninstalled and reinstalled Quicken.

Then I had to do some special voodoo to set the TEMP path on Windows, where ran cmd as Administrator, made sure I had a C:\temp folder, then gave the following commands:

set TMP=C:\temp
set TEMP=C:\temp

...and run the R48.8 updater from the command line as Administrator - then, and only then, could I get the older mondo update to install.

I was then able to launch Quicken, open my data file, and also run validation on it, though each took a very long time with a spinner, and the window froze before anything happened - Alt-Tabbing back to my browser revealed that tabs won't load while this is going on, and judging by previous experiences in the hours I've spent on this, the system will likely require a reboot as nothing will function normally once Quicken goes on its bad trip.

The validation apparently completed successfully, but the file did not stay open. I quit Quicken, then tried to restart it. It finally launched again after two minutes.

I put in my file password, waited another two minutes, got a complete "log into your Quicken account" dialog this time, put in my credentials, and my data file opened!

Is it working normally? WTF knows, time will tell I guess.

"About Quicken" reports version R48.8, build 27.1.48.8.

Snowman

CCleaner in my experience is NOT a good thing to run on Windows 10 or 11. It will damage your Windows installation. I would bite the bullet now and do a clean install of Windows at your soonest convenience.

What you descibe as to how your computer is working the answer is no it is not working normally. I used CCleaner once after Windows 10 had been out for 18 months and it was a disaster. While it worked fine on Windows Vista and Windows 7 (I skipped Windows 8). It basically ruined the Windows registry file and that is the root of the problem. While your computer may be booting up now the slow response time and having to do all of that "Voodoo" to get there indicates that your windows installation is damaged.

With a clean install (not a windows repair) you can start from scratch with a new fresh registry file and clean installations of all of your programs. I have been using PC's for 40 years, building my own from the ground up for the past 30) and in that time I have learned two programs (companies) to avoid at all costs, the first is CCleaner and the other is anything having to do with Norton and/or Norton Utilities.

You can create a bootable thumbdrive (at least 8Gb) from Microsoft with the latest version of windows on it.