Quicken Mobile wont open - stuck on blue screen

weslemkoon

My quicken mobile app has been working great. easy to use, synchs easily with with desktop (Windows).

A couple of days ago it suddenly stopped. when launching the app, it just says Quicken with the blue background.

I've deleted the app and reloaded and have the same prioblem.

I tried to reload it using the QR code deiplayed in the Windows version and it says invalid QR code.

any suggestions??

Ps56k2

my sequence - that shows …

Sign on screen with ID & password

Next … Loading the specific Quicken file

Last …. the Quicken mobile app data & menu

weslemkoon

Thanks for the response. After I sign in with the mobile app, I just get the attached.

Ps56k2

bummer - I would contact Quicken Support -

weslemkoon

I called quicken support and they just said there were no reported problems. Ugh

I guess mine doesn't count lol

Ps56k2

might try creating a new test file in Quicken - and enable Sync - and add a few accounts….

This will give the "cloud" a choice of targets, and you might get a prompt from the Mobile App
as to which Quicken cloud file you want to open…

Have you tried access via - Quicken On The Web - https://app.quicken.com/login

weslemkoon

Interestingly, a new update on the Play Store was available. I did the update and now it works. They must have changed something.

Ps56k2

glad it finally is working -

just to clarify - this was Android ?