Hello @Lorin Riskind,
Thanks for reaching out!
If you are referring to sending a problem report to Quicken with your logs attached, problem reports do not receive a response, they assist Quicken Support in locating the error and investigating the best route for troubleshooting. You would still need to contact Quicken Support directly for further assistance.
Also, although Quicken Phone Support is only available Monday-Friday, Chat Support is available every day and the Quicken Community is also a great way to receive assistance from moderators (like me) or other users.
I hope this clears things up!