No answers to my messages sent Quicken

Lorin Riskind

Hi. I have a few complaints about Quicken.
1. They have not answered my error message about errors with my bank download errors.
2. They are not available on weekends. Most people, like myself, work during the week. You would think that if they valued their customers, they would have service for them when the clients were most able to take advantage of it.

Quicken Jasmine

Hello @Lorin Riskind,

Thanks for reaching out!

If you are referring to sending a problem report to Quicken with your logs attached, problem reports do not receive a response, they assist Quicken Support in locating the error and investigating the best route for troubleshooting. You would still need to contact Quicken Support directly for further assistance.

Also, although Quicken Phone Support is only available Monday-Friday, Chat Support is available every day and the Quicken Community is also a great way to receive assistance from moderators (like me) or other users.

I hope this clears things up!