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UFB Direct - getting CC-501 error

kevin Tinkelman

just opened an account with ufb direct -best rates

quicken offers the one step download connection, but i am getting the cc-501 after i enter the verification code. any work around?

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jfclague

I have a UFB Direct acct. and haven't received any error messages when performing one-step update.

kevin Tinkelman

this is at the initial setup for me. did you have to do anything special to link up first time/setup, like wait a week, contact support etc. ??been using quicken for 30 years, very familiar. just an odd one

jfclague

https://community.quicken.com/discussion/comment/20349222#Comment_20349222

Nothing special when I set it up last year.

Ps56k2

@kevin Tinkelman - so… to clarify - this is during the Add Account setup -
you … select the UFB Direct name,
enter your info,
and then what exactly happens…. step by step -

26628 26628 26628 UFB Direct https://www.ufbdirect.com/ 888-580-0049
https://www.ufbdirect.com/ ACTIVE
BANKING,ACCOUNTINFO&EXP-WEB-CONNECT

kevin Tinkelman

after i enter the user name and password CORRECTLY, i get a request to choose which way to receive the verification code. i select cell text, i receive and then enter the code and the quicken gives me a cc-501 error after i enter the correct verification code. this should be straight forward and i have done this 1000's of times without issue. seems the bank is not connecting/authorizing my account to my quicken

capt6650

https://community.quicken.com/discussion/7931991/ufb-direct-getting-cc-501-error

I am having the exact same issue. Trying to add UFB Direct to quicken

VWCC

For about a month I have been having trouble with connectivity to my bank. The accounts have been syncing just fine for 4 years with the occasional need to reset the account. Now, Quicken doesn't even recognize my bank and all and it doesn't show up in my One Step update report even though the accounts seem to be updating. I've talked to the bank & it is not them. Spent an hour on the phone with Quicken & they couldn't figure it out either. Now I'm getting the CC-501 error.

Anyone have any bright ideas as to what is going on or how to fix this issue?

marysuegulick

Yes, I received the same error as the author had. I tried to log on yesterday and received the "wait" message. I tried again today and received the same thing.

Quicken Kristina

Hello @marysuegulick,

Thank you for reaching out to the Community and telling us about this issue. I'm sorry to hear you're running into this problem. There was an issue earlier today, but that issue has been marked as resolved. If you are still getting the same error tomorrow, it is recommended that you contact Quicken Support directly for further assistance as they can walk you through troubleshooting steps in real-time and escalate the situation as needed. The Quicken Support phone number can be found through this link here. Phone support is available from 5:00 am PT to 5:00 pm PT, Monday through Friday.

I apologize that I could not be of more assistance!