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Unlock with Apple Watch randomly stops working

MontanaKarl

For at least a month, I've randomly not been asked to unlock my QMac file on launch with my Apple Watch.

The only solution is to go into Quicken > Settings > Security and uncheck "Allow Apple Watch to unlock this file" (and enter the file password) and then immediately re-check the checkbox (and enter the file password). Quit Quicken, launch again, and prompt for Apple Watch is back.

Are others seeing this issue?

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Comments

Quicken Janean

Hi @MontanaKarl , I am sorry for the trouble caused. Our Mac team is wondering if you are only experiencing this with the Quicken app or do you notice this with any other application? Please le us know. Thanks!

MontanaKarl

Thanks, @Quicken Janean Primarily Quicken. I'll have to pay attention, but I think it is after a system restart or a download/install of a QMac update.

It sometimes happens with 1Password …but rarely… maybe only once a month, but I don't have to uncheck/recheck Apple Watch there, it just seems to work the next time… even though I might have just unlocked my Mac with my watch, so know that the Mac "sees" the watch.

Quicken Janean

Thanks for clarifying. I discussed this with our Mac Team and they have determined this is a MacOS feature that is causing this. We at Quicken, do not have control of this. I am sorry about that.

MontanaKarl

Thanks for the fast investigation/response, @Quicken Janean ! 😀