syncing stopped working and not missing data

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tedwardc
tedwardc Member

We have a windows subscription and use quicken on one computer - my wife's desktop. She has been making updates for months and syncing upon closing with not issues until today. She noticed that all the entries from a couple weeks ago are missing. She has been using the sync fuction and didn't understand this was different from a regular local backup. She has spend weeks of man-hours entering in data and won't have time to re-enter everything before taxes are due. Please help ASAP.

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  • Quicken Kristina
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    Hello @tedwardc,

    Thank you for reaching out to the Community and telling us about this issue.  I'm sorry to hear you're running into this problem. If I'm understanding correctly, 2 weeks worth of entries are missing and you haven't been making backups of your Quicken data? Unless its been changed from the default settings, Quicken will generally do an automatic backup every 5th time you close Quicken.

    Go to File>Restore a Backup File. It will pull up a window that will show you any existing automatic backups, give an option to restore from a manual backup, and also a button to view the default backup directory.

    If there is a recent automatic backup from before the data disappeared, you would click on it to select it, then click the Restore Backup button. Warning: if it gives the option to Overwrite or Copy, choose Copy so that you do not potentially overwrite a file you still need.

    Thank you.

    Quicken Kristina

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