"Sign in to American Express bank failed." Keeps looping.

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espeelma
espeelma Member ✭✭
edited April 2023 in Download, Add/Update Accounts (Windows)
Keep getting the message shown in below message. Nothing works:

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  • Quicken Jasmine
    Quicken Jasmine Moderator mod

    Hello @espeelma,

    Thank you for reaching out to the Quicken Community, though I do apologize that you are experiencing this issue.

    To clarify, you are attempting to log in and add American Express accounts into Quicken but you keep receiving a message regarding the sign-in having failed.

    If so, I suggest that you sign out of your data file completely and then sign back in. In doing so, you will refresh the registration token for your Online Connected Services.

    Please follow the steps below in order to do so.

    1. Navigate to Edit
    2. Preferences...
    3. Quicken ID & Cloud accounts
    4. Click Sign in as a different user (or it might say Sign in using a different Quicken ID)
    5. Follow the prompts to Sign Out 
    6. Sign back in using your Quicken ID (email) and password 

    Please let me know how this goes.

    -Quicken Jasmine

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