First Horizon passcode for access not working


I have been unable to download transactions for several weeks. I am prompted to enter a 6 digit passcode for access, when i do, it asks me again and again and again. I think I've entered 28 passcodes today. First Horizon won't help. I've logged into their website with my credentials and i'm not prompted for any further info there. Please help!


  • Quicken Kristina

    Hello @christir,

    Thank you for reaching out to the Community and telling us about this issue.  I'm sorry to hear you're running into this problem. Due to the nature of this issue, it is recommended that you contact Quicken Support directly for further assistance as they can walk you through troubleshooting steps in real-time and escalate the situation as needed.  The Quicken Support phone number can be found through this link here. Phone support is available from 5:00 am PT to 5:00 pm PT, Monday through Friday.

    I apologize that I could not be of more assistance!

    Quicken Kristina

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