Why did the descriptions in this months invoices get deleted?

Question

My business has 5 clients, each month I copy the previous month's client invoice and paste it as a new invoice.  I edit each invoices date, invoice number, and one line (as a Description) where I put the current month and year.

This month I proof read each Invoice Image and they appeared to look perfect, but when I emailed the invoices to the clients the PDF blanked out EVERY LINE DESCRIPTION except for the month and year that I newly edited.  It left all the amounts properly intact, but it deleted the written Description portion.  The image preview looked perfect, and thats what I use to proof each invoice before I send it. It was just he PDF that was bonked. So I wound up sending a gibberish invoice to each client, with no line item descriptions and just dollar amounts.

I wonder if this is maybe a flaw in the the new feature added this past month that lets us edit the Invoice template?  I did play around with that feature.  How do I fix this?  Is this a bug?

ChetOrSteve · Answer

To clarify when I said 'image preview' above I meant Display Form.   Also note if I am in Display Form and click on the printer, and then click Preview, the Descriptions are missing (except for the month that I edited), just like the PDF, as you might expect.

Quicken Kristina · Answer

Thank you for your reply,

The next step would be restore a backup from before the issue started and see if the issue happens in the restored file.  If that does not resolve the issue or is not a viable solution, please let me know.

Thank you.

ChetOrSteve · Answer

I validated and supevalidated OK, but but neither fixed the pdf. I even tried toggling the templates, which is the only thing I've fiddle with in the past month, and I could copy/paste invoices just fine in previous months.  To summarize, the image preview shows me a proper invoice, but the PDF only shows me the line that one line that I edited that month (which is the name of the month).