Can’t use Simplifi - can’t contact Support - want a refund [Edited]

bear-claw
bear-claw Member
edited May 2023 in The Water Cooler

Apologies for using this category, but non of the others seemed to apply to my situation.

I didn't get an email with the code, and I couldn't get through chat.

I also previously tried to call on the phone, which is oftne only on days thart I work, and when I got through, found that they couldn't help with a refund, which it looks like I will have to call the cc company again about a refund.

I had to call for for a refund, originally, I had to call my credit card company because I couldn't and was never able to use the service.

I also can't get through chat either, Or else I might not have made this post

Comments

  • Ps56k2
    Ps56k2 SuperUser ✭✭✭✭✭

    you've mentioned several different topics…

    for clarification- where did you purchase Quicken, as they are the only ones to offer a refund. If you purchased from the Quicken website, there is no Code - only from mail order retailers.

    For Chat - it is a popup on the browser, so you have to make sure your browser is not blocking popups…

    QWin - R54.16 - Win10

  • Hello @bear-claw,

    Thank you for reaching out to the Community and telling us about this issue.  I'm sorry to hear you're running into this problem. When I check, I can see you purchased Simplifi. Their support is separate from the rest of Quicken. Please use this link to their Community for assistance.

    Thank you.

    Quicken Kristina

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