Quicken no longer downloading from Tower Federal Credit Union

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Dayle@
Dayle@ Member ✭✭
edited May 2023 in Download, Add/Update Accounts (Windows)

My bank and quicken are no longer communicating. When I try to fix the issue, I get an error message saying "it's not your fault." I'm not locked out and have no trouble accessing my bank through their website.

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  • Dayle@
    Dayle@ Member ✭✭
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    Error CC-800 has occured
  • Quicken Jasmine
    Quicken Jasmine Moderator mod
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    Hello @Dayle@,

    Thank you for reaching out to the Quicken Community, though I do apologize that you are experiencing this issue.

    Are you still receiving the CC-800 error when attempting to update your Tower FCU account(s)?

    If so, then this can happen if you have deactivated or deleted an account and then restored a Quicken backup file. You may follow this link to access a Support Article that discusses some troubleshooting steps to take when presented with this error message. It is advised to save a backup before proceeding (just in case).

    I hope this helps!

    -Quicken Jasmine

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  • Dayle@
    Dayle@ Member ✭✭
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    Thanks! Up and running again!
  • Quicken Jasmine
    Quicken Jasmine Moderator mod
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    Hello @Dayle@,

    Thanks for coming back to update us.

    I am happy to hear that we were able to reach a resolution!

    Please do not hesitate to reach out with any further questions or concerns.

    -Quicken Jasmine

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