Chase Transactions **STILL** NOT downloading, six months after issue was first discussed

stevefuzzy

This is just unbelievable that the best Quicken personnel can do is say "this is a known issue and we're working on it", for SIX months!!
Can you at the very least give us the courtesy to explain what the root cause is?
Eiter you guys broke it, or Chase did, but CERTAINLY 6 months should be enough time to figure it out, no? And it's not as if we're talking about some obscure institution
I'm a long-time Quicken user, but with this shockingly shoddy support, maybe I should start looking for alternatives.

bojiro

Does the problem have to do with the new authorization and download system that Chase and others institutions are now using- where the transactions go through a third party? This problem seemed to start happening about that time.

Quicken Kristina

Hello @bojiro,

Thank you for reaching out to the Community. The Community Alert shows all the information we have been provided. To be notified of updates as they become available, you can bookmark the alert using the bookmark icon in the upper right. If you do not see the icon, make sure you are signed into the community.

If you are experiencing the issue with Chase not downloading, it is recommended that you contact Quicken Support so they may assist you further with your accounts.

Phone support is available from 5:00am PT to 5:00pm PT, Monday through Friday. 

We apologize for any inconvenience and appreciate your patience.