Accounts with pale pink circles with line through?

Janet46

"Lost" everything when R48.15 was installed. Have recovered up to 8/2022. Before I start downloading - My question now is - 3 of the several accounts have pale pink circles with a line through it beside them. I stupidly ignored this since I had no issues with downloading them, but now suspect this is related to the disappearance of all counts when R48.15 was installed. At any rate, what should I do about the accounts with pale pink circles with a line through it before I start downloading from Aug 2022?

Quicken Kristina

Hello @Janet46,

Thank you for reaching out to the Community and telling us about this issue.  I'm sorry to hear you're running into this problem. Are the pale pink circles you're seeing like the ones in the sample image below?

If so, they are indicating a CC-800 error. That kind of error does sometimes happen after you have restored a backup file. To resolve the issue, you would need to deactivate and reconnect the affected accounts. First, make sure to backup your file. Then follow these steps:

First, deactivate the affected accounts:

1. Select Tools > Account List 
2. If present, select the Show Hidden Accounts checkbox at the bottom of the Account List
3. Select Edit on each account with this error and Deactivate them on the Online Services tab
4. When finished, close the Account List.

Second, reactivate the accounts:

1. Select Tools > Add Account 
2. Go through the process of re-adding the deactivated accounts to Quicken, providing the login credentials and answering any security questions, until you reach the screen where Quicken displays the Accounts Discovered at the financial institution
3. Select to LINK each of the found accounts to the accounts you already have set up in Quicken. For accounts you don't want to link, select Don't add to Quicken. 

Thank you.

Quicken Kristina

Hello @Janet46,

Thank you for reaching out to the Community and telling us about this issue.  I'm sorry to hear you're running into this problem. Are the pale pink circles you're seeing like the ones in the sample image below?

If so, they are indicating a CC-800 error. That kind of error does sometimes happen after you have restored a backup file. To resolve the issue, you would need to deactivate and reconnect the affected accounts. First, make sure to backup your file. Then follow these steps:

First, deactivate the affected accounts:

1. Select Tools > Account List 
2. If present, select the Show Hidden Accounts checkbox at the bottom of the Account List
3. Select Edit on each account with this error and Deactivate them on the Online Services tab
4. When finished, close the Account List.

Second, reactivate the accounts:

1. Select Tools > Add Account 
2. Go through the process of re-adding the deactivated accounts to Quicken, providing the login credentials and answering any security questions, until you reach the screen where Quicken displays the Accounts Discovered at the financial institution
3. Select to LINK each of the found accounts to the accounts you already have set up in Quicken. For accounts you don't want to link, select Don't add to Quicken. 

Thank you.

Janet46

Many thanks Kristina. Will do. The American Express account does not have the pink circle, but should I Deactivate and reactivate it also before trying to switch it to the new AmEx connection method?
Thank you again.
Janet46

Quicken Kristina

Thank you for your reply,

If you are getting a prompt to reauthorize the American Express account, then you shouldn't need to deactivate it first. You would just follow the prompts, authorize through American Express' website, and once back in Quicken, check to make sure it is seeing the correct account to link to.

Thank you.

bojiro

Have done this procedure many times. Does NOT work.

Quicken Kristina

Hello @bojiro,

Thank you for reaching out to the Community. Would you please provide more detail about what issue you are encountering and what troubleshooting you have already attempted so I can better assist you?

Thank you.