citibank will not update in quicken seems to have started 4/1/2023

rich9428
rich9428 Quicken Windows Subscription Member
edited May 2023 in Download, Add/Update Accounts (Windows)

citibank will not update in quicken seems to have started 4/1/2023. login info is correct since I can open my Citibank asccounts

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  • Quicken Jasmine
    Quicken Jasmine Quicken Mac Subscription Moderator mod

    Hello @rich9428,

    Thank you for reaching out to the Quicken Community, though I do apologize that you are experiencing this issue.

    Before I can further assist you, I require some more information. What is your connection method with CitiBank? You can see the connection method by navigating to Tools > Account List. Are you experiencing this with all Citibank account(s)? If not, what types of accounts are you experiencing this issue with? Do you receive any error codes or messages? What exactly occurs when attempting to download transactions?

    I look forward to your response.

    -Quicken Jasmine

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